[Job-22087] Senior Business Systems Analyst, United States

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Hi There, This is Laura from CI&T!

I am a Talent Analyst looking for people in USA for a  Senior Business Systems Analyst to work on a project with one of our international clients!

We are seeking a Senior Business Systems Analyst (BSA) to support the ongoing evolution of a healthcare enterprise-wide Loyalty & Rewards (L&R) program across Medicaid, Marketplace, and Medicare. This role is responsible for translating business needs into clear, build-ready requirements that can be implemented by technical and business teams. The ideal candidate is equally comfortable collaborating with stakeholders, querying complex datasets, and managing requirement traceability through delivery.

Responsibilities:

- Capture and document business needs as user stories, data flows, edge cases, and acceptance criteria.

- Manage the requirements backlog in Jira Cloud, ensuring clarity, priority alignment, and traceability to business goals.

- Partner with architecture and engineering teams to evaluate solution options, estimate effort, and validate feasibility.

- Ensure delivered features meet business intent through fit-for-purpose validation.

- Support both standardization and future state program workstreams, balancing enterprise consistency with market-specific needs.

- Independently query and analyze large datasets (Teradata, Snowflake) to support data validation, root cause analysis, and insights development.

- Assist with reporting and dashboard development in Power BI.

- Support solution design alignment with DXE platform capabilities (Adobe Experience Platform, Salesforce, Snowflake).

Requirements for this challenge:

- Advanced English proficiency.

- Proven experience building detailed business requirements and user stories for large-scale enterprise systems.

- Strong SQL skills with the ability to query and analyze data in Teradata and Snowflake environments.

- Proficiency in Jira Cloud for backlog and requirement management.

- Strong analytical and problem-solving skills with attention to detail.

- Ability to collaborate across business and technical teams to ensure alignment.

Nice to have

- Experience with Power BI for dashboard and report creation.

- Familiarity with Adobe Experience Cloud (AEM, CDP) and Salesforce Health Cloud.

- Experience in healthcare, managed care, or regulated industry environments.

- Understanding of loyalty and rewards programs or incentive management platforms.

#LI-LO1

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Why join us?

- Competitive Salary  

- Generous paid vacation days 

- Unlimited sick time 

- 100% paid health & dental benefits starting day one 

- Annual profit-sharing distribution 

- Retirement match 

- Paid parental leave 

- Dedicated career advisor  

- And so much more…

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